Last updated: 24 August 2026
Distance selling of digital guides and training sessions. Applicable to orders placed on or after the date below.
PMO BI, single-shareholder simplified joint-stock company (SASU), share capital of 1,000 euros, registered office: 107 rue de la République, 60880 Le Meux, France, registered with the Compiègne Trade and Companies Register under number 952912418, VAT number FR20952912418, NACE code 70.22Z, represented by Claire Van De Sype, President.
Contact email: claire.vandesype@pmo-laboratory.com. Hereinafter « the Seller ».
The website pmo-laboratory.com is hosted by GitHub, Inc., 88 Colin P. Kelly Jr Street, San Francisco, CA 94107, États-Unis.
Publication manager: Claire Van De Sype.
These terms and conditions of sale (the « Terms ») govern the distance selling by the Seller of:
Consulting and project-direction engagements fall outside these Terms: they are governed by a separate proposal and services agreement.
Placing an order implies unreserved acceptance of the Terms in the version published on the day of the order. Customers are invited to save or print them.
A customer acting outside the scope of their professional activity is a « Consumer ». Articles 8 and 10 are reserved for Consumers, as well as for professionals with fewer than six employees ordering outside their main field of activity (Article L221-3 of the French Consumer Code).
Each Guide is a digital PDF document written in French; its length and contents are stated on its product description. No physical medium, printing or postal shipment is included.
Dated content. Guides are based on measurements taken on a date stated on their cover. They describe the market at that date and do not claim to remain accurate indefinitely.
Compatibility and interoperability (Article L224-25-12 of the French Consumer Code). Reading the file only requires a standard PDF reader. Initial decryption requires a current browser supporting the Web Crypto API (maintained versions of Chrome, Edge, Firefox or Safari), an internet connection and the personal access key sent to the customer. Once decrypted, the file is an ordinary PDF, with no technical measure restricting reading, printing or storage, and no subscription.
Updates. A later edition of a Guide is a separate product. The Seller may grant access to previous purchasers but is not required to.
Prices are stated in euros, inclusive of all taxes, at the value-added tax rate legally applicable on the date of the order. The net amount and the tax amount appear on the invoice.
The applicable price is the one displayed on the website at the time of the order. The Seller may change prices at any time; changes do not affect orders already placed.
No delivery charge applies, delivery being electronic. Any bank or currency conversion fees remain payable by the customer.
Ordering a Guide follows these steps: selection of the Guide; acceptance of these Terms and, where applicable, express waiver of the right of withdrawal under Article 8; online payment; receipt of an order acknowledgement by email.
The sale is complete only once payment has been received and the order acknowledgement sent. The Seller may refuse an order in the event of a prior dispute, suspected fraud or payment default.
The Seller retains evidence of the order and of the consents given, on a durable medium, for as long as necessary to establish its rights.
The price is payable in full when the order is placed for Guides. Payment is made by bank card or any other means offered on the payment page.
Payments are processed by licensed payment service providers. The Seller never has access to the customer’s card details and stores none of them.
Where instalment payment is offered, it is provided by a third party under its own terms, which the customer accepts separately.
Failure or reversal of a payment entitles the Seller to suspend or revoke the access key issued, after informing the customer.
Delivery consists of sending, to the email address given by the customer, a personal access key allowing the Guide to be decrypted and downloaded from the website’s library page.
The key is sent within a maximum of two business days after payment is received — and immediately where the customer has waived the right of withdrawal under Article 8.
The key is personal and issued in the customer’s name. It is allocated to a single customer, remains revocable and may not be transferred.
If nothing is received, please check spam folders and then write to claire.vandesype@pmo-laboratory.com: a new key is issued free of charge.
8.1 — Principle. Consumers have fourteen days from the conclusion of the contract to withdraw, without giving reasons and without bearing costs other than those provided by law (Articles L221-18 et seq. of the French Consumer Code).
8.2 — Digital content exception. Under Article L221-28(13) of the French Consumer Code, this right cannot be exercised for the supply of digital content not supplied on a tangible medium where performance began after the Consumer’s prior express consent and express acknowledgement of the loss of the right of withdrawal.
8.3 — How consent is obtained. Before any payment, the customer ticks two separate boxes: one accepting these Terms, the other bearing the following wording, reproduced verbatim: « I request immediate supply of the digital guide and expressly waive my fourteen-day right of withdrawal. I acknowledge that I will lose that right as soon as my access key is sent. » That wording is repeated in the confirmation email, which constitutes confirmation on a durable medium within the meaning of Article L221-13.
8.4 — Choosing not to waive. A customer who does not wish to waive the right of withdrawal may still order: the access key is then sent on expiry of the fourteen-day period, and the right is preserved throughout. Simply state this by email to claire.vandesype@pmo-laboratory.com when ordering. Waiver is never a condition of sale.
8.5 — Training sessions. The same fourteen-day period applies. Where the Consumer expressly requests performance before the end of that period and then withdraws, they pay for the service supplied up to the communication of that decision (Article L221-25). Where the session falls within continuing vocational training under the French Labour Code, the vocational training agreement and its own time limits prevail over this Article, including the ten-day withdrawal period and the cap on any amount payable before its expiry (Articles L6353-3 et seq.).
8.6 — How to withdraw. By any unambiguous statement sent to claire.vandesype@pmo-laboratory.com, or using the model form appended to these Terms. Reimbursement is made within fourteen days of receipt of the decision, using the same means of payment, unless otherwise agreed.
The Guides, measurements, texts, charts and visuals on the website are protected by intellectual property law. Purchasing a Guide transfers no ownership right.
The customer receives a personal, non-exclusive, non-assignable and non-transferable licence for individual use, professional or private, limited to one natural person.
The following are prohibited without the Seller’s prior written consent:
What remains free. Figures published free of charge on the website may be quoted, including commercially, provided the source is named and linked. Short quotations from a Guide are permitted on the same terms.
Any breach entitles the Seller to revoke the access key without notice or refund and to claim damages. As each key is issued in the purchaser’s name, the origin of an unauthorised distribution can be identified.
The Seller must supply digital content that conforms to the contract and is liable for lack of conformity existing at the time of supply, under Articles L224-25-1 et seq. of the French Consumer Code.
In the event of lack of conformity, the Consumer may obtain the content to be brought into conformity and, where this is impossible or not achieved within a reasonable time, a price reduction or termination of the contract. These remedies are free of charge and without prejudice to any damages.
Nothing in these Terms limits that statutory guarantee or the guarantee against hidden defects under Articles 1641 et seq. of the French Civil Code.
The Guides and published measurements are based on the automated collection of job and mission advertisements made public by third-party platforms. They describe advertised rates, not contracted rates, and are expressed as medians together with their limitations.
They are provided for information and decision support. They constitute no guarantee of obtaining an assignment, a rate, an income or a job and no undertaking as to any result.
They do not constitute legal, tax, employment or accounting advice, nor investment or wealth-management advice. Any decision regarding a legal status, taxation, a rate or a contractual commitment is the customer’s sole responsibility; qualified professional advice should be sought.
The Seller undertakes to use best efforts to keep the website and the decryption page accessible. An interruption, maintenance or failure of a third-party technical provider does not constitute a breach of contract where access to the purchased Guide is restored or provided by other means within a reasonable time.
To the extent permitted by law, the Seller’s liability is limited to direct and foreseeable loss and may not exceed the amount actually paid by the customer for the product or service concerned. This limitation applies neither in cases of wilful misconduct or gross negligence, nor to personal injury, nor where the law prohibits it.
The Seller is not liable for the use the customer makes of the published information, nor for the consequences of a decision based on it alone.
Data collected when an order is placed (identity, email address, billing details) is processed to perform the contract, issue and revoke access keys, invoice, and comply with accounting and tax obligations.
Processing conditions, retention periods, recipients and how to exercise your rights are set out in the website privacy policy: pmo-laboratory.com/en/privacy.html.
Complaints should be sent to claire.vandesype@pmo-laboratory.com. The Seller undertakes to reply within fifteen business days.
Under Articles L612-1 et seq. of the French Consumer Code, a Consumer may use a consumer mediation service free of charge to settle a dispute amicably, after having sent a written complaint to the Seller. The competent mediator’s details are provided on request at claire.vandesype@pmo-laboratory.com.
Consumers always retain the right to bring proceedings before the competent court.
Neither party is liable for a failure caused by force majeure within the meaning of Article 1218 of the French Civil Code.
If any provision of these Terms is held void or unenforceable, the remaining provisions remain in full force. The Seller’s failure to rely on a provision is not a waiver of the right to rely on it later.
The Seller may assign these Terms upon a transfer of its business, without diminishing the customer’s rights.
These Terms are governed by French law.
Consumer customers. In the event of a dispute, a Consumer may bring proceedings before any court having territorial jurisdiction under the French Code of Civil Procedure, or before the court of the place where they resided when the contract was concluded or when the harmful event occurred. Nothing in these Terms restricts that choice.
Business customers. Any dispute falls within the exclusive jurisdiction of the courts of the Seller’s registered office, including where there are several defendants or a warranty claim.
Complete and return this form only if you wish to withdraw from the contract, and provided you have not waived that right under Article 8.
To PMO BI, 107 rue de la République, 60880 Le Meux, France — claire.vandesype@pmo-laboratory.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods / the supply of the following service:
— Description: …………………………………………………………
— Ordered on: ……………… Received on: ………………
— Consumer’s name: …………………………………………………
— Consumer’s address: ………………………………………………
— Date: ……………… Signature (if sent on paper): …………………